- Ensure every guests’ day is made a little brighter and we are offering a memorable experience through great interactions and impeccable service
- Ensure wait times are kept to a minimum and guest expectations are met through speed of service and communication with all crew members
- Ensure your product knowledge is always up to date and refreshed continually
- Successfully promote and drive new products and marketing campaigns
- Personalise service by learning guests’ names and orders, and get to know our guests through personalized interactions
- Always strive to improve and learn, continually working on your coffee knowledge and latte art skills
- Always seek feedback from guests regarding their latest visit, and ensure this is shared with the Café Manager and crew where relevant
- Handle guest feedback swiftly and appropriately; remember to listen and acknowledge, and escalate to your Franchisee/Café Manager where required
- Create loyal guests by promoting and recommending our great loyalty program and app to all guests
- Increase average transaction value through suggestive selling and recommending items that will complement all guest orders. Make their order great!
- Successfully promote and drive new products and marketing campaigns creating customer awareness
- Ensure all elements of the Jamaica Blue coffee procedures are followed during the preparation
- Ensure extractions is always between 25 – 30 seconds for a great-tasting espresso, continually monitoring throughout the day
- Always strive to have latte art on every cup
- Ensure any equipment maintenance issues are swiftly communicated with the Café Manager
- Ensure all transactions are processed as per cash-handling procedures
- Present yourself in Jamaica Blue uniform and appropriate protective clothing at all times
- Remember to assist your crew mates with their duties when support is required, this may mean tasks outside of your usual role
Job Category: Restaurants
Job Type: Full Time
Job Location: Australia